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NTT TechnoCross crossbreeds NTT’s state-of-the-art technologies with products from all over the world, delivering the best solutions to customers. The cross communication with our customers from different industries further leads to our innovative services.
Japan Post Bank Case Study "Revolutionize non-face-to-face channels with AI" is released.
Covid-19 restricted its operation at branch counters, which used to be the first point of contact with customers. Japan Post Bank Co., Ltd. is working on digitalizing call center operations intending to reform customer contact points for the future by utilizing ForeSight Voice Mining.
Now ForeSight Voice Mining on-demand webinar is available.
Online seminar "What's next in contact center for remote work and transformed customer expectations?" was held on June 30. It is now available on-demand. Click here to watch the industry experts discuss the "new normal" to gain perspectives and understand where the industry is headed.
ForeSight Voice Mining v6.5.2 is now available.