ForeSight Voice Mining

ForeSight Voice Mining

Combining state-of-the-art Voice and AI technologies, ForeSight Voice
Mining uncovers VoC (Voice of the Customer) insights from massive
untapped data at your contact centers.
With its industry leading real-time speech technologies, ForeSight allows you to offer better customer experience, takes agent training and support to new heights, and increases operational and sales efficiency.

ForeSight Voice Mining is a speech-based big data solution that uses Artificial Intelligence to analyze vass amounts customer voice data from call centers to solve the business challenges that corporations face

Why ForeSight Voice Mining?

Improve Customer Experience

Improve Customer Experience
ForeSight's Al-fueled real-time answer recommendation feature helps enhance Customer Experience.

Leverage customer feedback

Utilize customer feedback to improve services
ForeSight lets managers analyze calls and uncover hidden customer needs.

Evaluate agents fairly

Assess operators fairly
ForeSight automatically evaluates agent performance for objective scoring and better training.

Automated compliance management

Streamlined compliance management
ForeSight monitors calls and alerts supervisors when detecting non-compliant language.

Quickly spot customer complaints

Quickly find customer complaints
ForeSight's best-of-breed emotion detection technology helps managers quickly identify at-risk customers.

Reduce the workload of agents

Reduce the work load of operators
ForeSight converts calls into text helping agents reduce their after call work.

WHAT ARE YOU WAITING FOR ?

ForeSight Users 26,000 +
ForeSightContact Centers 500 +

© 2020 NTT TechnoCross Corporation Privacy Policy