Better Contact Center
Service Starts Here

ForeSight Voice Mining helps you increase sales, enhance the customer experience, and ensure compliance by augmenting the performance and satisfaction of your contact center staff.

ForeSight Voice Mining
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ForeSight Voice Mining is a premier contact center solution that provides enhanced Sales, CX, Compliance, and Operational Excellence by augmenting agents and supervisors through real-time support. ForeSight provides managers and analysts with actionable insights for operating a profit-driven contact center.

How NTT BPO uses ForeSight Voice Mining to empower its call center agents for better CX 

Even as NTT Business Process Outsourcing (NTT BPO) pushes many of its simpler customer interactions to digital self-service, the company relies more than ever on its agents to deliver outstanding service on its more complex issues. The company implemented ForeSight Voice Mining as a fundamental differentiator that can help enhance its value proposition and help it live up to its brand promise of being a trusted partner to its customers.

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Customer Values of ForeSight Voice Mining

2021 Global Customer Experience Benchmarking Report

Since the global Covid pandemic, digital disruptors have thrived resulting in CX operating models. New NTT research shows that industry leaders and disruptors have made significant strides towards augmenting their CX capabilities, focusing on the essential human factor and implementing advanced technologies that enable greater agility and growth.

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2021 Global Customer Experience Benchmarking Report

Unlock additional resources in our comprehensive archives

You can obtain various information, advice and tips related to ForeSight Voice Mining and the CX industries as follows:

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How can enhanced agents’ intelligence drive greater revenue with human augmentation?
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What’s next in contact centers for remote work and transformed customer expectations
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Finding and Unlocking Business Value through innovation in Contact Center

Our Customers

While most contact center solutions focus on cutting cost by reducing agent head count, ForeSight Voice Mining helps contact centers increase profit through augmenting agents and supervisors. World class companies such as below are enjoying enhanced CX and increased profitability with the values ForeSight provides.

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ForeSight Supports 39,000+ agent seats

The World’s Tenth-Largest Bank

The World’s Tenth-Largest Bank

An Insurance Company with $40 Billion in Revenue

An Insurance Company with $40 Billion in Revenue

A General Insurance Company with $30 Billion in Revenue

A General Insurance Company with $30 Billion in Revenue

A Roadside Assistance Provider with 19 Million Members

A Roadside Assistance Provider with 19 Million Members

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