ForeSight Voice Mining
Combining state-of-the-art Voice and AI technologies, ForeSight Voice
Mining uncovers VoC (Voice of the Customer) insights from massive
untapped data at your contact centers.
ForeSight allows you to offer better customer experience, takes agent training
and support to new heights, and increases operational and sales efficiency.
Why ForeSight Voice Mining?
Quickly spot customer complaints
ForeSight's best-of-breed emotion detection technology helps managers quickly identify at-risk customers.
Leverage customer feedback
ForeSight lets managers analyze calls and uncover hidden customer needs.
Evaluate agents fairly
ForeSight automatically evaluates agent performance for objective scoring and better training.
Automated compliance management
ForeSight monitors calls and alerts supervisors when detecting non-compliant language.
Improve responses to customers
ForeSight's Al-fueled answer recommendation feature helps boost agent quality.
Reduce the workload of agents
ForeSight converts calls into text helping agents reduce their after call work.
WHAT ARE YOU WAITING FOR ?
