ForeSight Voice Mining
Combining state-of-the-art Voice and AI technologies, ForeSight Voice
Mining uncovers VoC (Voice of the Customer) insights from massive
untapped
data at your contact centers.
With its industry leading real-time speech
technologies, ForeSight allows you to offer better customer experience, takes
agent training and support to new heights, and increases operational and sales
efficiency.
Why ForeSight Voice Mining?
Improve Customer Experience
ForeSight's Al-fueled real-time answer recommendation feature
helps enhance Customer Experience.
Leverage customer feedback
ForeSight lets managers analyze calls and uncover hidden
customer needs.
Evaluate agents fairly
ForeSight automatically evaluates agent performance for
objective scoring and better training.
Automated compliance management
ForeSight monitors calls and alerts supervisors when detecting
non-compliant language.
Quickly spot customer complaints
ForeSight's best-of-breed emotion detection technology helps
managers quickly identify at-risk customers.
Reduce the workload of agents
ForeSight converts calls into text helping agents reduce their
after call work.
WHAT ARE YOU WAITING FOR ?
