ForeSight Voice Mining helps you increase sales, enhance the customer experience, and ensure compliance by augmenting the performance and satisfaction of your contact center staff.
ForeSight Voice Mining is a premier contact center solution that provides enhanced Sales, CX, Compliance, and Operational Excellence by augmenting agents and supervisors through real-time support. ForeSight provides managers and analysts with actionable insights for operating a profit-driven contact center.
How NTT BPO uses ForeSight Voice Mining to empower its call center agents for better CX
Even as NTT Business Process Outsourcing (NTT BPO) pushes many of its simpler customer interactions to digital self-service, the company relies more than ever on its agents to deliver outstanding service on its more complex issues. The company implemented ForeSight Voice Mining as a fundamental differentiator that can help enhance its value proposition and help it live up to its brand promise of being a trusted partner to its customers.
Empower your agents by providing the latest knowledge and call flow guide in real time.
Give your customers the satisfaction of being understood and receiving proactive service.
Keep agents on track with compliance guidelines by showing them disclaimers in real time during calls.
Empower your managers to provide proactive real-time feedback before each call ends.
Since the global Covid pandemic, digital disruptors have thrived resulting in CX operating models. New NTT research shows that industry leaders and disruptors have made significant strides towards augmenting their CX capabilities, focusing on the essential human factor and implementing advanced technologies that enable greater agility and growth.Click here to read more
While most contact center solutions focus on cutting cost by reducing agent head count, ForeSight Voice Mining helps contact centers increase profit through augmenting agents and supervisors. World class companies such as below are enjoying enhanced CX and increased profitability with the values ForeSight provides.Learn About Our Values