Experience the customer value of
ForeSight Voice Mining

Learn how NTT’s award-winning speech recognition engine can meet the demands of your premier contact center.

ForeSight Voice Mining

ForeSight Voice Mining Case Studies

Empowering For Better CX
Customer Experience

Customer
Experience

Agent Training & Coaching

Agent
Training &
Coaching

Empowering Agents
For Better CX

NTT Business
Process Outsourcing

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Revolutionizing customer contact points
Customer Experience

Customer
Experience

Operational Excellence

Operational
Excellence

Revolutionizing
customer
contact points

Japan Post Bank
Co., Ltd.

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Empowering For Better CX
Advanced retention and CX based on best practices

Customer
Experience

Agent Training & Coaching

Agent
Training &
Coaching

Advanced
retention and
CX based on
best practices

Japan Automobile Federation (JAF)

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Increased Sales
Sales Enhancement

Sales
Enhancement

Increased Sales

Retail company

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Cancellation Prevention
Sales Enhancement

Sales
Enhancement

Cancellation Prevention

Retail company

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Shorter Wait And Hold Time
Customer Experience

Customer
Experience

Shorter Wait
And Hold Time

Large Inbound Contact Center

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Decreased Escalation Time
Customer Experience

Customer
Experience

Decreased
Escalation Time

Large Inbound Contact Center

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Tightened Compliance and Security
Risk & Compliance

Risk &
Compliance

Tightened Compliance and Security

Large Financial Company

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Improved Bottom-Line
Operational Excellence

Operational
Excellence

Improved Bottom-Line

Large Financial Company

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