Retail company
50% Increased Orders
Challenge High-performing agents often didn’t know what they were doing differently from their peers.
Goals Increase revenue by discovering the secrets behind high-performing agents. Educate other agents for better performance.
Results The company used ForeSight to analyze key phrases that high-performing agents often use, and then educated other agents. The company also monitored the effects for further improvement of talk scripts. The upsell success rate for inbound calls increased from 35% to 53%, and its outbound sales success rate improved from 3% to 4.5%.
ForeSight augments agents for peak performance by doing all of the following in real time