Retail company
2X Increased Cancellation Prevention
Challenge It’s difficult to determine successful strategies for preventing cancellations in a service-oriented contact center.
Goals Prevent account cancellations.
Results The company used ForeSight to find out how high-performing agents are preventing cancellations and then educated other agents. As a result, overall successful cases of cancellation prevention increased by 94%.
ForeSight makes it easier for supervisors and support agents to prevent cancellation. Supervisors can: