iDoperation SC - Overview - NTT-TX

Monitor system maintenance vendors

Issues resolved:

  • By deploying a recording agent on the gateway server, you can record and monitor operations by system maintenance vendors.
  • In collaboration with the iDoperation privileged access management tool, you can efficiently perform privileged access management, granting and inspection.

Recording agent:

RDS Agent + Session Recording

Monitor system maintenance vendors

Monitor privileged user

Issues resolved:

  • You can record and monitor privileged user operations by deploying a recording agent on privileged users’ PCs or business servers.
  • In collaboration the iDoperation privileged access management tool, you can efficiently perform privileged access management, granting and inspection.

Recording agent to use:

PC Agent or Server Agent

Monitor privileged user

Manage regular users such as up-and-coming employees and teleworkers

Issues resolved:

  • Deploying a recording agent in the PC of a regular user enables his or her PC operation to be recorded to prevent removal of data from the PC.
  • Recording the operations of a person soon leaving the company reduces the risk of losing confidential information.
  • Efficiently perform inspection in combination with other log recording products.

Recording agent to use:

PC Agent

Manage regular users such as up-and-coming employees and teleworkers

Strengthen the security of at-home contact centers

Issues resolved:

  • Deploying a recording agent to the at-home contact center's PC enhances the security of that PC.
  • Displaying watermark characters on the PC prevents the PC screen from being photographed and recording the operator of the PC with the built-in camera prevents third parties from peeking at the PC.
  • You can efficiently perform inspection in collaboration with other log recording products.

Recording agent to use:

PC Agent

Strengthen the security of at-home contact centers
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