NTT TechnoCross - iDoperation SC - Operation environment

Recording Agent (for PC) Operating Environment

	PC Agent Requirements	Mac Agent Requirements
OS（*1）	Windows 7 SP1 Windows 8.1 Windows 10 Windows 11	macOS Version 10.15 (Catalina) macOS Version 11 (Big Sur) macOS Version 12 (Monterey) macOS Version 13 (Ventula)) macOS Version 14 (Sonoma)
CPU	32-bit or 64-bit processor (*2) ・ 2 GHz or higher ・ 1 core or more	64-bit Intel multi-core processor Apple Silicon M series processor
Memory	2 GB or more (*2)	4 GB or more (*3)
Hard Disk	Installation: 50 MB or more Work folder: 1 GB or more	Installation: 50 MB or more Work folder: 1 GB or more
Video Storage Hard Disk (4) (5)）	5 GB or more	5 GB or more
Network	100 Mbps or higher recommended	100 Mbps or higher recommended
Monitor Resolution	4K (4096 x 2160) or lower	4K (4096 x 2160) or lower

*: Performance may be limited depending on the CPU usage and memory usage by the OS and other applications, even if the operating environment requirements are met.

（*1）: Supports Japanese and English versions of Windows.

（*2）: The requirements listed are for one simultaneous recording session for FHD screen size, standard image quality, and a frame rate of 1 fps.

（*3）: The requirements listed are for one simultaneous recording session for FHD screen size, standard image quality, and a frame rate of 1 fps. CPU usage and memory usage increase the more sessions that are recorded simultaneously (e.g. if multiple users are logged in at once).

（*4）: The capacity required for video storage is calculated based on one month (8 hours per day x 20 days). The capacity required depends on the quality of the recordings (image quality and frame rate) and the length of time they are stored for.

（*5）: The hard disk space available for video storage depends on the edition.

Recording Agent (for Server) Operating Environment

	Server Agent Requirements	RDS Agent Requirements
OS（*1）	Windows Server 2008 R2 SP1 Windows Server 2012 Windows Server 2012 R2 Windows Server 2016 Windows Server 2019 Windows Server 2022	Windows Server 2008 R2 SP1 or later Windows Server 2012 Windows Server 2012 R2 Windows Server 2016 Windows Server 2019 Windows Server 2022
CPU	32-bit or 64-bit processor（*3）・ 2.5GHz or higher ・ 2 cores or more	32-bit or 64-bit processor（*3）・ 2.5GHz or higher ・ 6 cores or more
Memory	4 GB or more（*2）	8 GB or more（*3）
Hard Disk	Installation: 50 MB or more Work folder: 1 GB or more	Installation: 50 MB or more Work folder: 1 GB or more
Video Storage Hard Disk（4）（5）	15 GB or more	50 GB or more
Network	100 Mbps or higher recommended	1 Gbps or higher recommended
Monitor Resolution	4K (4096 x 2160) or lower	4K (4096 x 2160) or lower

*: Performance may be limited depending on the CPU usage and memory usage by the OS and other applications, even if the operating environment requirements are met.

（*1）: Supports Japanese and English versions of Windows.

（*2）: The requirements listed are for one simultaneous recording session for FHD screen size, standard image quality, and a frame rate of 1 fps.

（*3）: The requirements listed are for one simultaneous recording session for FHD screen size, standard image quality, and a frame rate of 1 fps. CPU usage and memory usage increase the more sessions that are recorded simultaneously (e.g. if multiple users are logged in at once).

（*4）: The capacity required for video storage is calculated based on one month (8 hours per day x 20 days). The capacity required depends on the quality of the recordings (image quality and frame rate) and the length of time they are stored for.

（*5）: The hard disk space available for video storage depends on the edition.

iDoperation SC Server Operating Environment

Example of Standard iDoperation SC Server Configuration

Configuration for one standard iDoperation SC Server. It is also possible to partition an SQL Server to make another server. Recorded video files are stored in the video storage folder on the iDoperation SC Server. Recorded video information and operation logs are stored in SQL Server.

iDoperation SC Server Standard Configuration Operating Environment

	Requirements（*1）
	Recordings: 1-100 sessions	Recordings: 100-500 sessions	Recordings: 500-1000 sessions
OS（*2）	Windows Server 2022 Standard / Datacenter Windows Server 2019 Standard / Datacenter
Database	SQL Server 2019 / 2022（3） Express with Advanced Services（4） / Standard / Enterprise
CPU	64-bit processor ・2 GHz or higher, 2 cores or more	64-bit processor ・2 GHz or higher, 2 cores or more	64-bit processor ・2 GHz or higher, 4 cores or more
Memory	6 GB or more	8 GB or more	8 GB or more
Hard Disk	SC server installation: 5 GB or more, work folder: 5 GB or more, SQL Server installation: 10 GB or more, database space: 10 GB or more
Video Storage Hard Disk （5）（6）（*7）	2 TB or more Operating speed: SATA 7200 rpm or higher	4 TB or more Operating speed: SATA 7200 rpm or higher	20 TB or more Operating speed: SATA 7200 rpm or higher
Network（*8）	1 Gbps or higher recommended
Browser	Microsoft Edge, Chrome, safari

（*1）: The requirements listed are 1 SC Server receiving recording sessions for every 1000 sessions. The number of recording sessions is the sum of the number of sessions (users being recorded) for all machines on which the SC agent is installed. The number of sessions depends on the type of SC agent. The PC Agent has one session, the Server Agent has three sessions, and the RDS Agent's numbers of sessions is the number of Session Recordings.

（*2）: Supports the Japanese version of Windows.

（*3）: .NET Framework is required for installation. Check the Microsoft SQL Server website for the required version of .NET Framework.

（*4）: Express Edition has a data capacity limit of 10 GB. If you exceed 10 GB, use the Standard Edition or Enterprise Edition. If you want to record operation logs with the SC agent or collaborate with external systems, use the Standard or Enterprise Edition.

（*5）: You can use a local drive or NAS.

（*6）: The video storage capacity listed is based on FHD screen size, standard image quality, and a frame rate of 1 fps, when stored for one year (8 hours per day x 20 days per month). The number of recording sessions is calculated at 50 sessions (2 TB), 100 sessions (4 TB), and 500 sessions (20 TB), respectively. Depends on the screen size, quality of the recordings (image quality and frame rate), number of recording sessions, and the length of time they are stored for.

（*7）: The operation speed of the video storage hard disk must be fast enough to store the videos sent by all SC agents.

（*8）: Even if the SC server meets the requirements, the number of recordings that can be received may be limited depending on the network environment.

Example of configuration in an AWS environment

A sample configuration in which iDoperation SC Server consists of an Amazon EC2 and Amazon RDS for SQL Server, and user operation video recordings are stored in an Amazon S3. Video information and operation logs are stored on Amazon RDS for SQL Server. Amazon EC2 (Windows Server), Amazon Workspaces, on-premises PCs, etc., can be recorded. It also supports autoscale and Multi-AZ configurations.

iDoperation SC Server AWS Configuration Operating Environment

	Requirements（*1）
	Recordings: 1 to 100 sessions	Recordings: 100 to 500 sessions	Recordings: 500 to 1000 sessions	Recordings: 1000 sessions or more *Autoscale configuration required
OS（*2）	Windows Server 2022 Standard / Datacenter Windows Server 2019 Standard / Datacenter
Database（*3）	Amazon RDS for SQL Server（SQL Server 2017/2019/2022） Express Edition： db.t3.small or higher Standard Edition： db.m5.large or higher	Amazon RDS for SQL Server（SQL Server 2017/2019/2022） Express Edition： db.t3.medium or higher Standard Edition： db.m5.large or higher	Amazon RDS for SQL Server（SQL Server 2017/2019/2022） Express Edition： db.t3.large or higher Standard Edition： db.m5.large or higher	Amazon RDS for SQL Server（SQL Server 2017/2019/2022） Express Edition： db.m5.xlarge or higher
AWS EC2 instance type	m5.large or higher	m5.large or higher	m5.xlarge or higher	m5.xlarge or higher
AWS EC2 hard disk (e.g. EBS)	SC server installation: 5 GB or more, work folder: 5 GB or more
Amazon S3（*4）	2 TB or more	4 TB or more	20 TB or more	based on number of sessions
Network（*5）	1 Gbps or higher recommended			5 Gbps or higher recommended
Browser	Microsoft Edge, Chrome, safari

（*1）: Requirements vary depending on the number of recording sessions received by SC Server. The number of recording sessions is the sum of the number of sessions (users being recorded) for all machines on which the SC agent is installed. The number of sessions depends on the type of SC agent. The PC Agent has one session, the Server Agent has three sessions, and the RDS Agent's numbers of sessions is the number of Session Recordings.

（*2）: Supports the Japanese version of Windows.

（*3）: Express Edition has a data capacity limit of 10 GB. If you exceed 10 GB, use the Standard Edition or higher. If you want to record operation logs with the SC agent or collaborate with external systems, use the Standard Edition or higher.

（*4）: The video storage capacity listed is based on FHD screen size, standard image quality, and a frame rate of 1 fps, when stored for one year (8 hours per day x 20 days per month). The number of recording sessions is calculated at 50 sessions (2 TB), 100 sessions (4 TB), and 500 sessions (20 TB), respectively. Depends on the screen size, quality of the recordings (image quality and frame rate), number of recording sessions, and the length of time they are stored for.

（*5）: Even if the SC server meets the requirements, the number of recordings that can be received may be limited depending on the network environment.

Example of large-scale iDoperation SC Server configuration

iDoperation SC supports a large-scale configuration for recording 1000 or more PCs or servers. Recording of up to 1000 PCs can be managed per iDoperation SC Server. When managing over 1000 PCs, create one main iDoperation SC Server with IIS and SQL Server and several sub iDoperation SC Servers.

iDoperation SC Server large-scale configuration (shared DB) Operating Environment

	Main SC Server Requirements（*1）	Sub SC Server Requirements（*1）
OS（*2）	Windows Server 2022 Standard / Datacenter Windows Server 2019 Standard / Datacenter
Database	SQL Server 2019 / 2022（*3） Standard / Enterprise
CPU	64-bit processor ・2 GHz or higher, 4 cores or more	64-bit processor ・2 GHz or higher, 4 cores or more
Memory	8 GB or more	6 GB or more
Hard Disk	SC server installation: 5 GB or more Work folder: 5 GB or more SQL Server installation: 10 GB or more Database space: 10 GB or more	SC server installation: 5 GB or more Work folder: 5 GB or more
Video Storage Hard Disk （4）（5）（*6）	40 TB or more Operating speed: SATA 7200 rpm or higher	40 TB or more Operating speed: SATA 7200 rpm or higher
Network（*7）	1 Gbps or higher recommended
Browser	Microsoft Edge, Chrome, safari

（*1）: The requirements listed are 1 SC Server receiving recording sessions for every 1000 sessions. The number of recording sessions is the sum of the number of sessions (users being recorded) for all machines on which the SC agent is installed. The number of sessions depends on the type of SC agent. The PC Agent has one session, the Server Agent has three sessions, and the RDS Agent's numbers of sessions is the number of Session Recordings.

（*2）: Supports the Japanese version of Windows.

（*3）: .NET Framework is required for installation. Check the Microsoft SQL Server website for the required version of .NET Framework.

（*4）: You can use a local drive or NAS.

（*5）: The video storage capacity listed is based on 1000 recording sessions with FHD screen size, standard image quality, a frame rate of 1 fps, when stored for one year (8 hours per day x 20 days per month). The capacity required depends on the screen size, quality of the recordings (image quality and frame rate), number of recording sessions, and the length of time they are stored for.

（*6）: The operation speed of the video storage hard disk must be fast enough to store the videos sent by all SC agents.

（*7）: Even if the SC server meets the requirements, the number of recordings that can be received may be limited depending on the network environment.

iDoperation SC Server large-scale configuration (DB partition) operating environment

	Main and Sub SC Server Shared Requirements （*1）	DB server requirements
OS（*2）	Windows Server 2022 Standard / Datacenter Windows Server 2019 Standard / Datacenter
Database	Not required	SQL Server 2019 / 2022（*3） Standard / Enterprise
CPU	64-bit processor ・2 GHz or higher, 4 cores or more/td>	64-bit processor ・2 GHz or higher, 4 cores or more
Memory	6 GB or more	4 GB or more
Hard Disk	SC server installation: 5 GB or more Work folder: 5 GB or more	SQL Server installation: 10 GB or more Database space: 10 GB or more
Video Storage Hard Disk（4）（5）（*6）	40 TB or more Operating speed: SATA 7200 rpm or higher	Not required
Network（*7）	1 Gbps or higher recommended
Browser	Microsoft Edge, Chrome, safari

（*1）: The requirements listed are 1 SC Server receiving recording sessions for every 1000 sessions. The number of recording sessions is the sum of the number of sessions (users being recorded) for all machines on which the SC agent is installed. The number of sessions depends on the type of SC agent. The PC Agent has one session, the Server Agent has three sessions, and the RDS Agent's numbers of sessions is the number of Session Recordings.

（*2）: Supports the Japanese version of Windows.

（*3）: .NET Framework is required for installation. Check the Microsoft SQL Server website for the required version of .NET Framework.

（*4）: You can use a local drive or NAS.

（*5）: The video storage capacity listed is based on 1000 recording sessions with FHD screen size, standard image quality, a frame rate of 1 fps, when stored for one year (8 hours per day x 20 days per month). The capacity required depends on the screen size, quality of the recordings (image quality and frame rate), number of recording sessions, and the length of time they are stored for.

（*6）: The operation speed of the video storage hard disk must be fast enough to store the videos sent by all SC agents.

（*7）: Even if the SC server meets the requirements, the number of recordings that can be received may be limited depending on the network environment.

Viewer Operating Environment

	Web Viewer Requirements Required for Enterprise version
Browser （1）（2）（*3）	Microsoft Edge Google Chrome Safari
OS	ー
.NET Framework Required for Windows Required for Windows	ー
Display	Resolution 1366 x 768 or higher

（*1）: For Windows 7 / Windows Server 2008 R2, Internet Explorer cannot play videos larger than 1920 x 1088.

（*2）: Does not support Microsoft Edge on macOS.

（*3）: You may be required to configure your browser's settings to allow video playback.

Basic features

Other

Operation environment