Find out how our customers use ForeSight Voice Mining to achieve enhancements such as 50% more orders, 40% less after call work.
Increase the revenue of your contact center. ForeSight Voice Mining enables you to:
With ForeSight, your contact center can augment all of its agents so they’ll be better at boosting sales and preventing customer churn. Our customers have achieved a 50% increase in orders and 2 times less account cancellation.
Enhance your customer experience. ForeSight empowers you to:
With ForeSight, your contact center can take tangible steps to improve the customer experience, which helps boost customer loyalty and Net Promoter Score. In fact, our customers have achieved 66% fewer customer complaints.
Detect risk and tighten your compliance. ForeSight gives you the tools to:
With ForeSight, your contact center can streamline compliance and prevent risky language from costing you money. In audits, our customers have achieved 20 times greater script and disclaimer compliance.
Augment your agents with better training. ForeSight enables you to:
With ForeSight, the agents in your contact center can learn from their top-performing peers. And your stars will finally have the tools to share their expertise in ways that help raise your overall level of performance.
Increase the efficiency of your entire contact center. ForeSight makes it possible for you to:
With ForeSight, your contact center can achieve operational excellence while decreasing costs. In fact, our clients have doubled their call volume capacity and reduced after call work (ACW) by 40 percent.