Provide a premier contact center experience
with ForeSight Voice Mining.
When it comes to contact centers, everyone nowadays seems to be talking about automation. They’re implementing chatbots and automatic voice response (AVR). They’re reducing agent headcount and tallying up their savings. Cutting expenses with automation is a great idea.
But don’t automate so much that you end up damaging the customer experience you provide. In addition to automation, use human augmentation to empower your people to do more and be more for your customers.
* 2018 Study by Usabilla
**NTT 2020 Global Customer Experience
Benchmarking Report
Reducing headcount can deliver immediate cost savings. If you want to achieve the greatest long-term increase in profitability, you can also use human augmentation to generate more revenue.
If you want to enhance the customer experience and generate greater profits by augmenting your
customer-facing staff, then
ForeSight Voice Mining may be right for you.
Employees are contacting you to reset passwords or provide technical support for their PCs. You’re not making any profit from these interactions.
The relatively slim profit you’re making can quickly get eaten up by providing live customer service.
It’s worth investing in technology that helps your agents protect your large profit margins.
It’s worth investing in technology that helps ensure customer satisfaction and retention.
The cost of frustrating your clients by making them use an automated phone system could be devastating.
If you need to shape your contact center to its revenue size,
then automation is a good choice for your business.
If you want to enhance the customer experience and generate greater
profits by augmenting your customer-facing staff,
then ForeSight Voice
Mining may be right for you.
If your goal is merely to cut costs by eliminating humans, then automation is a good choice for
your business.
ForeSight Voice Mining focuses on profit generation and CX enhancement with advanced AI technologies developed by NTT’s own world class research labs. NTT’s unrivaled custom tuning technology enables real-time agents and supervisors assistance through accurate recognition of contact center specific words, knowledge support based on keywords, detection of non-compliant words, and a lot more. It’s the product that can simultaneously support thousands seats in real time.
Designed to prioritize efficiency and
cost driven through automation
Focuses on Profit Generation and
CX by Augmenting
and Empowering
Human Agents