A large financial company
90%Reduced Disclaimer Check Time
Challenge Even with training, agents sometimes forgot to mention mandatory disclaimers. This led to costly callbacks—and even legal problems.
Goals Ensure disclaimer compliance and reduce disclaimer check time.
Results The company used ForeSight to check disclaimer adherence and reduced the time from 10 minutes to 55 seconds per call. This saved the company 1,600 hours for 10,800 calls annually.