This English version is provided as a translation of the Japanese version. To the extent such translated version of this agreement conflicts with the Japanese version, the Japanese version controls.
NTT TechnoCross Corporation, aiming at enhancing its corporate dignity, will make its all employees understand this policy, be clearly aware of protection of personal information in each situation, and protect personal information in their daily business operations.
1. We will acquire, use and provide personal information within the legally, socially
and ethically appropriate scope,
strongly recognizing the importance of protection of
personal information in our business activities.
2. We will take appropriate preventive and corrective actions to prevent leakage, loss or
damage of personal information
within and outside our company.
3. We will abide by the laws and regulations, guidelines and standards by government
concerning use of personal
information, and relevant company regulations related to
protection of personal information.
4. A contact point will be set up so that complaints and consultations regarding the
protection of personal information
can be handled appropriately and promptly.
5. We will regularly check the personal information protection management system and
continuously improve the system
based on the check result.
(Enactment on December 20, 1999)
(Revision on March 6, 2014)
(Revision on September 3, 2018)
NTT TechnoCross Corporation
President and CEO
Atsuko Oka
Executive officer of information security promotion department
Personal information of customers handled by our company is classified into two categories: “Our customers’ personal information”, directly acquired by our company, and “Personal information owned by our customers”, entrusted to us as part of a contract from an outsourcing organization.
Our company will observe the following policy when handling personal information of customers.
Our company will use personal information of customers within the scope of the following business and purpose of use, and will not use beyond the scope except for cases based on laws and regulations.
| Category of personal information | Purpose of use |
| 1. Personal information owned by our customers, entrusted to us as part of a contract from an outsourcing organization | - To conduct contracted business such as development entrusted to our company by our customers |
| 2. Personal information of customers who have inquired about our solutions and products | - To respond to inquiries and requests |
| - To archive records in our company | |
| - To provide information on our services and products, seminars and events including sending direct mails | |
| 3. Personal information of customers who have made a contract of or purchased our solutions and products | - To sell and deliver our products and services, receive payment, and provide customer support |
| - To reply to questions, provide information on our products and services, and conduct research etc. | |
| - To archive sales history | |
| - To provide information on our services and products, seminars and events including sending direct mails | |
| 4. Personal information of customers who have applied to our events and seminars | - To register, confirm and contact the participants of the events and seminars after application |
| - To archive participation records | |
| - To provide information on our services and products, seminars and events including sending direct mails | |
| 5. Personal information of customers who cooperate with our questionnaires and other surveys | - To use it within the scope of the purpose of the questionnaires and surveys |
| - To send goods and provide services as a reward | |
| - To perform statistical processing without identifying the individual | |
| 6. Personal information of partners related with our business | - To contact for the business and respond to it |
| - To archive records of the meetings and others | |
| - To order, deliver and receive goods, materials, promotional items and services , and to make transactions based on the contract relationship | |
| 7. Personal information of customers who visit our offices | - To confirm the visitors at the reception |
| - To archive records of visitors | |
| 8. Personal information of applicants for employment and candidates who are introduced by recruitment companies | - To contact applicants |
| - To examine and determine whether to accept the applicants and candidates | |
| - To manage prospective employees | |
| - To proceed with the procedures regarding applicants and candidates | |
| 9. Personal information regarding requests of the disclosure etc. based on the Act on the Protection of Personal Information | - To respond to the requests |
We may outsource handling of personal information of customers to external contractors. In outsourcing, we will select contractors whose level of personal information management meets our standards of security control measures, and will appropriately manage and supervise them.
We will not provide personal information of customers to any third party without the prior consent of the individuals concerned except for cases based on laws and regulations.
We may share and use personal information of customers with certain parties in the following cases.
1. The cases of hosting events and seminars jointly
| The details of personal information of shared use | - Information described in applying the events and seminars including name of the company and the organization, name of the individual concerned, mail address and so on |
| - Information described in participant questionnaires in the events and seminars | |
| The extent of the shared users | Our company and joint companies (which are described in each web site for applying the event and seminar) |
| The purpose of the shared use | Same as No.4 defined in the above “Purpose of use of personal information of customers” |
| The name/title and address of the person responsible for managing the personal information of the shared use, and the name of its representative | NTT TechnoCross Corporation (See here for its address and representative) |
| The means or manner in which the shared user will acquire personal information | In writing, electronic data, voice and so on |
2. The cases of introducing our products and providing maintenance support
| The details of personal information of shared use | - Information described in applying, changing contracts and cancelling including name of the company and the organization, name of the individual concerned, mail address and so on |
| - Information regarding the products in use | |
| The extent of the shared users | Our company, and our delivery agents, distributors and partners (hereinafter referred to as the “Agents”) contacted by customers for applying, changing contracts of and cancelling our solutions and products |
| The purpose of the shared use | Same as No.2 and No.3 defined in the above “Purpose of use of personal information of customers” |
| The name/title and address of the person responsible for managing the personal information of the shared use, and the name of its representative | Agents contacted by customers for applying, changing contracts of and cancelling our solutions and products (See websites of the Agents for its representative and address) |
| The means or manner in which the shared user will acquire personal information | In writing, electronic data, voice and so on |
3. Information on business partners related to procurement
We will share and use information on business partners related to procurement between NTT Group companies.
Please see the following web site of Nippon Telegraph and Telephone Corporation for the details.
We will require customers to provide personal information necessary to accomplish the purpose of use, although it is not necessary to provide all items.If a customer fails to answer certain “mandatory” question(s), such customer may not be able to obtain adequate level of our solutions, products, services or response to inquiries.
We accept requests for notification of purpose of use, disclosure, correction, suspension of use, erasure and stop of the offer of personal information requested by the individual concerned or someone acting as his/her authorized representative if it matches “personal information that is intended for disclosure” among personal information of customers in our custody.
Contact point for complaints and consultations of personal information of customers
If you have any inquiries about our handling of personal information and Data Subject Rights Request, or if you want to contact our DPO, please click below and send your inquiries in detail. Please make sure to provide all necessary information.