ForeSight Voice Mining is built on the world’s best speech recognition and emotion detection technologies from NTT labs.
Award-winning speech recognition engine with advanced speech technologies
NTT was the 1st place winner in the 3rd CHiME contest, a prestigious international speech separation and recognition contest sponsored by Google. NTT's speech recognition engine leverages various advanced speech recognition technologies including Small Data Learning, a technology to achieve a high recognition rate with a small amount of transcribed data.
Awarded 1st Position at CHiME-3, an international speech separation and recognition competition.
Advanced emotion analysis
Understanding customer sentiment is key to your contact center’s success. ForeSight Voice Mining detects not only Hot Anger with shouting and yelling, but also Cold Anger - quiet simmering anger. NTT's patented technology uses a combination of conversational patterns and linguistic and acoustic characteristics.
ForeSight Voice Mining uses corevo®, a collection of AI technologies developed by the NTT Group, and Big Data to uncover and analyze customer sentiments hidden in the data.http://www.ntt.co.jp/corevo/e/index.html
ForeSight Voice Mining uses cutting-edge speech processing and voice mining technologies developed by NTT Media Intelligence Laboratories.