Solutions for Analysts (2) Improve service by analyzing customer feedback
Call centers collect a large amount of “VoC - Voice of the Customer”, whether it’s a suggestion about product improvement, a compliment for services, or a complaint about a particular agent. Although its value is immeasurable, the customer feedback is hidden undetected among vast amounts of data. Some companies create transcripts of calls but still are at a loss what to do with them.
ForeSight can analyze 100% of your calls, no matter how many they are. With ForeSight now you can gain insights from previously untapped VoC. In addition, we provide professional services to support analysis. You can dramatically improve your call center operation and your product and service offerings by gathering and analyzing VoC.