Contact Center

NTT-TX's AI-driven contact center solutions help you maximize customer satisfaction. Our high-quality speech recognition, emotional recognition, and call analytics are useful for early detection of customers’ problems and training of agents.
As networks evolve, processing capability increases, devices become smaller, and so on, the volume of information that is distributed is increasing explosively. Going forward, proper handling of this huge amount of information will determine business evolution. We back up the activities of enterprises that aim for the next stage.

ForeSight Voice Mining

ForeSight Voice Mining is AI-based contact center analytics that gives you insights to improve customer experience, enhance agent training and coaching, and optimize operational and sales efficiency.

Automotive

Noises of various kinds constantly occur inside cars. NTT-TX’s high-quality acoustic solutions suppress noise in automobiles to facilitate communication between the car’s occupants and improve the accuracy of the on-board speech recognition system.
State-of-the-art audio & audio solutions brought to you as one-stop shop by NTT TechnoCross

Intelligent Microphone

Intelligent Microphone technology is a software solution that reduces background noise by 99.99% (40dB) and captures just the target voice from multiple directions. Since it preserves the original quality of the target voice, high speech recognition rate and clear communication are available at highly noisy environments such as in a vehicle where inside or outside noise could be extremely loud.

Video Streaming

In recent years, amidst the rising popularity of smartphones and video sites, and the growth of services that use speech recognition, use of video and audio media by enterprises is becoming increasingly important. We support the business activities in the next-generation media society through our technologies backed up by many years of research and development by NTT Laboratories.
In recent years, amidst the rising popularity of smartphones and video sites, and the growth of services that use speech recognition, use of video and audio media by enterprises is becoming increasingly important. We support the business activities in the next-generation media society through our technologies backed up by many years of research and development by NTT Laboratories.

viaPlatz 4K/8K

Video production and handling today face diverse requirements in format and quality, tight schedule,and limited budget. viaPlatz 4K/8K supports video professionals to establish efficient, flexible and scalable workflow for various purposes with its versatile functionality.
Combining with IP-based technologies and general purpose hardware (COTS: Commercial off-the-shelf), viaPlatz 4K/8K provides the cost-efficentcy and expandability required to be the primary platform of ever-evolving professional video workflow.

Desktop-as-a-Service (DaaS)

Ten years have passed since cloud services first appeared on the scene. The information systems of enterprises have since changed from the era of "ownership" to the era of "use" on demand. We propose high-quality cloud services to respond swiftly and flexibly to the changing business environment, thereby contributing to improving the competitiveness of enterprises.
Ten years have passed since cloud services first appeared on the scene. The information systems of enterprises have since changed from the era of "ownership" to the era of "use" on demand. We propose high-quality cloud services to respond swiftly and flexibly to the changing business environment, thereby contributing to improving the competitiveness of enterprises.

MagicConnect

MagicConnect is a remote access service that allows users to view and operate the desktop screen of their company PCs securely through their private devices. Users can work remotely as if they were at the office using their Internet-connected device of choice including laptops, tablets, and smartphones.

Communication

Mobile devices are now indispensable in business. Meanwhile, the number of aspects that enterprises need to consider, including how to ensure security and respond to business diversification, keeps on increasing. We strive to accelerate the communications of enterprises by offering solutions that allow easy and secure use of mobile devices.
Mobile devices are now indispensable in business. Meanwhile, the number of aspects that enterprises need to consider, including how to ensure security and respond to business diversification, keeps on increasing. We strive to accelerate the communications of enterprises by offering solutions that allow easy and secure use of mobile devices.

MeetingPlaza

The MeetingPlaza web conferencing system provides robust security while allowing a large number of data sharing options along with high-quality video and voice communication. It is a long-selling web conferencing and video conferencing product that has won over more than 4,500 companies in 16 years.

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