2022 - NTT TechnoCross

News & Events

December 7, 2022: ForeSight Integrates with Genesys Cloud CX's AudioHook Monitor

November 22, 2022: Webinar "Why Invest in Your Agents with Real-Time Knowledge and Experience" was held on October 27. Now ForeSight Voice Mining on-demand webinar is available.

November 1, 2022: iDoperation attended events held in ASEAN.

September 13, 2022: Online seminar "Finding and Unlocking Business Value through Innovation in Contact Center" was held on August 25. Now ForeSight Voice Mining on-demand webinar is available.

September 8, 2022: Japan Post Bank Case Study "Revolutionize non-face-to-face channels with AI" is released.
Covid-19 restricted its operation at branch counters, which used to be the first point of contact with customers. Japan Post Bank Co., Ltd. is working on digitalizing call center operations intending to reform customer contact points for the future by utilizing ForeSight Voice Mining.

July 29, 2022: Case Study Video "NTT BPO provides ever-better customer experineces with ForeSight Voice Mining." is released.

July 26, 2022: Now ForeSight Voice Mining on-demand webinar is available.
Online seminar "What's next in contact center for remote work and transformed customer expectations?" was held on June 30. It is now available on-demand. Click here to watch the industry experts discuss the "new normal" to gain perspectives and understand where the industry is headed.

July 21, 2022: ForeSight Voice Mining v6.5.2 is now available.

June 28, 2022: ForeSight Voice Mining is going to attend Government & Public Sector Week Japan from June 29(Wed) to July 1(Fri), 2022.

June 15, 2022: NTT TechnoCross and ForeSight Voice mining have received the "ICT Business Encouragement Award" from the Telecommunications Association of Japan

April 20, 2022: Online seminar "How can enhanced agents’ intelligence drive greater revenue with human augmentation?" was held on April 28.

February 9, 2022: iDoperation attended events held in ASEAN.